Asteral Protect is a bespoke managed maintenance service for diagnostic imaging equipment that provides transparent levels of cover and pricing, so that you only pay for maintenance services that you require.
Effective maintenance of your diagnostic imaging portfolio is vital for delivering a safe and efficient healthcare facility, and a partnership with Asteral offers the peace of mind that you are working with a provider that has experience of managing thousands of assets across the country.
Asteral Protect provides your hospital with a flexible, cost-effective solution that provides industry-leading uptimes in excess of 99% around the UK, allowing you to optimise patient outcomes. In total, we manage 1,300 diagnostic imaging assets and 16,500-plus pieces of biomed equipment, worth in excess of £160m.
Our vendor-independent approach means that we can maintain any of your high-quality equipment – be it through OEM, third-party or OEM-trained Asteral engineers – and provide unbiased advice and consultancy.
We specialise in blended equipment portfolios, so whatever the issue with your equipment, there is only one number for clinicians to call for all assets under management, while costs are managed in one predictable monthly payment. All spare parts used will be from the original manufacturer or other quality accredited sources, backed by ISO 13485. This ensures they will never adversely affect performance, longevity or the warranty of your equipment.
Asteral Protect in action
All of our services are managed from the UK-based Asteral Service Centre by experienced staff with long-standing OEM and ISO relationships and you will benefit from seven-day services provided between 8am-8pm Monday-Friday, and 9am-5pm at weekends (excluding public holidays). Fault reporting is available 24/7/365.
Asteral Protect provides comprehensive and transparent record keeping and N3-accredited remote diagnostics, allowing for the planning of preventative maintenance across all contracts. One-hour telephone response times, safety updates and advice all come as standard, along with the benefits of a global spare parts supply chain and a 24/7 distribution network.
Asteral Protect quality
Our ISO 9001:2015-accredited managed maintenance service complies with all relevant quality standards, including CQC and NHSLA, so you can be confident that your equipment is in the best hands. More than 60 acute hospitals/medical centres across the UK have partnered with Asteral for their maintenance services.
Asteral’s quality is shown by its appointment to 9 NHS frameworks that we have been awarded a place on. We are the only vendor-independent provider to feature on all these frameworks, which have each been awarded through a rigorous OJEU process.
If you require direct contract maintenance and services below the OJEU threshold (e.g. one year maintenance contracts on individual CT and MR scanners), please contact our sister company MESA, which shares our emphasis on providing a high-quality managed service and is one of the continent’s leading providers.
Asteral Protect Services
|Asteral Service Centre for fault reporting||24/7/365|
|Asteral Service Centre opening hours including first line telephone support||08:00-20:00 weekdays and weekends|
|Maintenance providers||OEM, MESA or other ISO, and in-house|
|Planned preventative maintenance||09:00-17:00 Mon-Fri||Evenings and weekends|
|Corrective maintenance||08:00-20:00 weekdays and weekends*||Evenings and weekends|
|Response time guarantee||4 hours|
|Safety warnings, alerts and recalls: MHRA, MDAs and FSNs|
|Single multi-vendor contract|
|Remote diagnostics and monitoring|
|Mainspring web portal for real-time tracking and reporting|
|Dedicated account manager|
|Performance reporting and review|
|Vendor-independent equipment selection advice|
|On-site engineering support|
* available for all MESA-maintained equipment, and most OEMs and ISOs