From 1st May 2011 to 30th April 2012, Asteral’s Service Centre continued to outperformed industry standards and ensured all our Select and Protect customers received medical equipment uptimes in excess of 99%.
All of Asteral’s Select and Protect services are underpinned by the Asteral Service Centre, which provides a single point of contact 24-hours a day, 365-days a year, and performance manages the delivery of all planned preventative and reactive maintenance, and handles all service queries. Asteral’s Service Centre provides a high degree of simplification for our NHS customers with one telephone number to access all services allowing clinical staff to focus on delivering patient care, whilst being provided with regular and reliable updates.
Asteral’s Service Centre is responsible for the management and progression of all reactive maintenance and provides Trust staff with up-to-date information on fault rectification. All fault-reporting calls are proactively progressed from receipt until the successful closure of the corresponding corrective maintenance. By effective management of maintenance providers, Asteral increases equipment uptime. Asteral’s Service Centre function employs a bespoke integrated medical equipment management database within which jobs are automatically raised as a new call is received. Operators are specifically trained in medical equipment and provide a knowledgeable interface between the Trust, original equipment manufacturers and third party suppliers.
1st May 2011 to 30th April 2012 Equipment Uptimes
University Hospitals Of Leicester: 99.47%
The Whittington Hospital: 99.44%
Barts Health (Whipps Cross Hospital): 99.94%
Peterborough & Stamford Hospitals: 99.47%
Kingston Hospital: 99.97%
The Hillingdon Hospitals: 99.84% (contract start 1st January 2012)
Hospital Of St John & St Elizabeth: 99.59%
King Edward VII’s Hospital: 99.92%